Bridging the gap: Support Match NB connecting families/individuals and support workers

Posted in: NBACL Blog

woman sitting at computer deskBack in April of 2017, the New Brunswick Association for Community Living (NBACL) launched a new website called Support Match NB. The goal of the website is to link private support workers with individuals or families looking to hire support persons.

“We found that families or individuals looking to hire support workers were having a difficult time making connections with qualified people. They would often have to post job ads on places like Kijiji and not see a great deal of response, so we felt that there needed to be a better way to link these two groups,” said Kristi Ewart, NBACL’s Director of Children and Family Programs.

Support Match NB is an online database designed to match an individual with a disability and their family with potential private support workers in their area. The website has two sides: one meant for individuals or families and one meant for support people. An individual or family can create a job posting detailing their needs or simply browse profiles of potential support people.

The website, which is available in both French and English, allows for quick and easy registration for both those looking to hire and those looking for employment.

“When we were going through the web design process for Support Match, we wanted this to be a website that was really easy to use. In just a few steps, those looking for employment can easily register and create a profile, upload their resume and those looking to hire can quickly browse qualified candidates and make contact with those they feel would be a good fit,” Ewart said.

The website also offers some excellent information around the topic of hiring a support person. A guide has been created for individuals and their families to help them understand the many steps involved in hiring, interviewing, and training a support person as well as how to manage and have a good relationship with a support person. Visit the resources page to find the guide entitled “How to Hire a Support Worker”.

The Support Match NB project was initiated by the Saint John Respite Committee, which is made up of representatives from Ability NB, NBACL, Developmental Dynamics NB, and two teams from the Department of Social Development – the Family Supports for Children with Disabilities team and the Disability Support Program team. It was developed using generous funding from the Greater Saint John Community Foundation and the Windsor Foundation.
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You’re encouraged to check out Support Match NB and spread the word that it’s now available to families and private support persons across the province. The site can be found at

For more information about Support Match, contact NBACL by email at or by phone toll-free at 1-866-622-2548.

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